Week 2 D-3

One concept from the reading that I found interesting was the 6 confrontational steps. It starts off with preparation- which is indentifying the problem/issues/needs.  Next comes tell the person, letting them know you need to talk. Followed by interpersonal confrontation, talking to the other person about the problem. Then considering your partners point of view, so you would listen and respond with understanding. After that is resolving the problem, to make a mutual agreement. The last step is to follow up on the solution; you can set a limit for reevaluation. All of these steps are important and needed to help with conflict and confronting a situation. The last step the book mentions is sometimes forgotten about and each step is important. I had to deal with an issue at work with my boss and looking back, I think I took similar steps to what the book talks about. We were able to overcome the issue and we revisited the issue a few weeks later to see how things were going and it was better than ever. So I believe that these steps are very essential to help with confronting an issue.