Week 10 D-3

One thing that I found interesting was the Supportive Facework. The book mentions that it helps reinforce the way the other is presenting themselves. It talks about how people want others to like them, encourage them, consult, respect, include, reward, appreciate, and ask them for their inputs. The is a list of 5 things that you should ask yourself when in conflict. They are:

1.       Do I try to make the other feel important?

2.       Do I try to make the other look good to other people?

3.       Do I try to make the other think that they are winning?

4.       Do I try to make the other feel secure?

5.       Do I try to make the other believe that I am honest and trustworthy?

You should always try to support others so that they don’t feel put down.  Supporting others in conflict can help make it easier to overcome the conflict that is going on. Also it helps the other person feel better about dealing with conflict. I know that when I’ve been in a conflict I try to not put the other person down and work together to agree on things.